9K PRO TV
9K PRO TV is a player, not a content service. Your channels, films and series come from the subscription you signed up for. For anything about your plan, billing, or which channels you get, contact your service provider — their details are in the app under Settings.
I signed in but nothing is playing
Check that your subscription is still active with your provider, and that you are not already watching on another device — most plans allow a limited number of streams at once.
It says my account is not activated
Your provider needs to activate or renew your account. Contact them directly.
Channels are missing or out of date
Pull down to refresh, or tap the reload icon at the top of the Live screen. The channel list comes from your provider, so additions and removals are theirs to make.
Playback stops with "this stream was stopped"
Your plan's simultaneous-stream limit was reached, or your provider ended the session. Stop playback on your other device and try again.
I want to use a different server
If your provider allows it, enter the server address in the optional Server field on the sign-in screen. Leave it empty to use your provider's default.
How do I sign out or move to another device?
Settings → Log out. This releases the device so you can sign in elsewhere.
You can attach or replace your playlist yourself at my.streamplayerapp.com using the MAC address and device code shown in the app.
Read the privacy policy.